Student Response Specialist

Job Summary

A company is looking for a Student Response Specialist (Remote).

Key Responsibilities

• Engage with potential students through inbound and outbound calls and chat, assessing their eligibility for enrollment
• Provide exceptional customer service by addressing inquiries and concerns, while maintaining accurate records of interactions
• Collaborate with team members to enhance outreach strategies and ensure compliance with regulatory policies

Required Qualifications

• High school diploma or equivalent required
• Minimum of 3 years of relevant experience or equivalent combination of education and work experience
• Willingness to work flexible hours, including weekends and evenings
• Experience in a high-volume call center or customer service environment preferred
• Proficient in CRM systems and Microsoft Office Suite