AI Conversational Analyst

Job Summary

A company is looking for an AI Conversational Analyst.

Key Responsibilities

• Leverage chatbot and phone technology to enhance self-service experiences and reduce member dissatisfaction
• Design and iterate on conversational user interfaces and content for digital services
• Train AI models to improve accuracy in understanding human interactions and optimize workflows

Required Qualifications and Education

• Bachelor's degree preferred in business, technology, or communications; secondary degree a plus
• 4 - 6 years of member/customer service experience
• 1 - 3 years of experience in chatbot or customer interaction workflow design
• Proven knowledge of automated conversational workflow design and data interpretation
• PC proficiency, including Microsoft Office and internet skills