Customer Experience & Growth Intern

At Stranger Soccer, the Customer Experience & Growth Intern plays a crucial role in enhancing customer interactions and supporting daily business operations. This position involves hosting football games, coordinating logistics, and facilitating marketing initiatives, all while working alongside leadership to foster the company's growth in Singapore and beyond.

To apply for the Customer Experience & Growth Intern role at Stranger Soccer, interested candidates should send their resume to recruitment@strangersoccer.com. This simple step will allow you to take the first stride into an exciting career opportunity in the heart of Singapore’s football community.

Strong communication skills, a positive can-do attitude, and an enthusiasm for football are incredibly beneficial for the Customer Experience & Growth Intern at Stranger Soccer. Experience or interest in hospitality can also provide an edge, enhancing your ability to engage with customers and stakeholders effectively.

As a Customer Experience & Growth Intern, you will gain hands-on experience in daily operations, marketing, and customer relations. You’ll also develop skills in presentation and stakeholder communication while learning about the intricacies involved in expanding a local brand into international markets.

Absolutely! Stranger Soccer is committed to nurturing talent and promoting from within. As you demonstrate your skills and contribute to our mission, there are ample opportunities for increased responsibilities and career advancement as the company expands.

Stranger Soccer boasts a vibrant and inclusive workplace culture where enthusiasm for football meets professional growth. As part of a small, dedicated team, you’ll enjoy a collaborative atmosphere that values innovation, creativity, and personal development, making it an exciting environment to kickstart your career.

While prior experience in football is a plus, it is not a requirement to apply for the Customer Experience & Growth Intern position at Stranger Soccer. However, a passion for the sport and eagerness to learn will enhance your experience and effectiveness in this role.

When answering this question, express your passion for football and how it aligns with Stranger Soccer's mission. Highlight your eagerness to contribute to a groundbreaking company and your desire to learn about the operational side of a rapidly growing sports brand.

Demonstrate your problem-solving skills by sharing a strategy that involves actively listening to the customer's concerns, empathizing with their situation, and quickly proposing a solution that prioritizes their satisfaction, all while embodying Stranger Soccer’s customer-first philosophy.

Outline essential factors such as timely communication, personalization, responsiveness, and creating a sense of community among participants. Relate these elements to your own experiences and how they can be implemented in the customer journey at Stranger Soccer.

Share a specific situation that highlights your teamwork skills, emphasizing the importance of clear communication, flexibility, and collaboration. Relate this back to working with the diverse team at Stranger Soccer to achieve common goals.

Discuss your organizational methods, such as using lists or digital tools to assess urgency and importance. Provide an example of how you've successfully managed multiple tasks in a past role, ensuring you meet deadlines effectively.

Talk about leveraging social media for real-time updates, encouraging user-generated content, and creating memorable experiences through interactive activities at events. Highlight your creative ideas that align with the ethos of Stranger Soccer.

Showcase your knowledge of Stranger Soccer's innovative platform, its goal of making football accessible, and its international expansion plans. Discuss how your personal values align with the brand’s mission to foster community and engagement through football.

Provide a real-life example that showcases your ability to handle a difficult situation, highlighting how you remained composed, took proactive steps to resolve the issue, and ensured customer satisfaction through effective communication.

Express your openness to feedback as a valuable tool for growth. Illustrate how you use constructive criticism to improve your performance and how a positive attitude can foster a culture of continuous learning, especially in a team environment.

Highlight that exceptional customer service builds loyalty, enhances reputation, and drives growth in a competitive market. Emphasize how it is crucial for engaging users and ensuring a positive experience that fosters community within the football landscape.