Specialist, Operations

As a Specialist in Operations at Stranger Soccer, you will manage day-to-day activities focused on inventory management, customer experience, and revenue management. You’ll work directly with the City Manager to ensure our flagship Singapore business operates smoothly, delivering exceptional service to our growing user base.

To qualify for the Specialist, Operations role at Stranger Soccer, candidates should possess experience in fields such as hospitality, sales, customer support, logistics, or operations management. A Bachelor’s Degree or Diploma is necessary, along with a passion for customer service and football being a significant advantage.

Yes, the Specialist, Operations position at Stranger Soccer is remote, specifically based in the Philippines. However, occasional travel to Singapore is expected to oversee operations and collaborate with the team on-site.

Important skills for a Specialist, Operations at Stranger Soccer include excellent English communication, strong attention to detail, a friendly and positive attitude, and a passion for delivering outstanding customer service. Experience with franchise development and international operations is also a plus.

The salary for the Specialist, Operations role at Stranger Soccer ranges from Php25,000.00 to Php34,000.00 per month, depending on experience and qualifications.

To apply for the Specialist, Operations position at Stranger Soccer, please send your resume along with a cover note that includes your salary expectations to recruitment@strangersoccer.com. We look forward to your application!

The company culture at Stranger Soccer is dynamic and hospitality-oriented, with an emphasis on teamwork and collective success. As a Specialist, Operations, you will work in a supportive environment that values innovation and creativity, particularly in enhancing customer experiences.

When discussing your operations management experience, focus on specific examples that demonstrate your ability to oversee processes, manage logistics, and lead a team. Be descriptive about your past roles and how they prepared you for the Specialist, Operations position at Stranger Soccer.

To improve customer experience, you might want to present initiatives you've successfully implemented in past roles. Discuss how you gather customer feedback, address complaints, and enhance overall service to ensure engagement and satisfaction at Stranger Soccer.

Express what football means to you, whether it's about community, health, or enjoyment. Sharing a personal story about how participating in football has impacted your life can make your response more relatable and genuine.

Talk about your organizational skills and strategies for prioritization under pressure. Methods such as using to-do lists, digital tools for task management, or time management techniques can lend credibility to your process.

Discuss your familiarity with inventory management systems and techniques, emphasizing your attention to detail and forecasting abilities. You may also highlight your experiences implementing efficient inventory tracking methods that reduce waste and increase accuracy.

Share your approach to conflict resolution, emphasizing patience, communication skills, and compromise. Use previous experiences where you mediated disagreements and led to positive outcomes as practical examples.

Discuss your understanding of franchise operations and the importance of maintaining consistency and quality across different locations. Illustrate this with examples from your past experiences working within or alongside franchise operations.

Explain how you'd identify key performance indicators (KPIs) relevant to operations, such as customer satisfaction scores, inventory turnover rates, and revenue growth. This will demonstrate your results-oriented approach.

Share any relevant experiences working with international teams or clients, emphasizing how you navigated cultural differences, ensured clear communication, and maintained high service standards to accommodate diverse needs.

Discuss your strategies for staying informed about industry trends related to operations, such as reading relevant publications, joining professional networking groups, or participating in workshops. This shows your commitment to continuous improvement and industry knowledge.