Account Specialist, Full-Time

Account Specialist -Retail Consumer Financing

Job Summary: The Account Specialist provides customer support to the finance and collections department.

Reports To: Collections Manager

Key Responsibilities:

General account management in fast-paced goal-oriented collections department for a major Houston/Katy area Retailer.
Provides customer support with collection issues, account disputes, accounting adjustments and related matters.
Accountable for reducing delinquency for assigned accounts.
Can be involved in fraud investigations, legal issues, and credit research.
·Establish effective and cooperative relationships with senior level managers.
Perform other assigned tasks and duties necessary to support the Credit/Collections Department.

Requirements:

2-3 years of credit and/or collections experience
2-3 years of general office administration experience
General knowledge of credit, finance, and collections
Strong attention to detail with a goal focus
Commitment to excellent customer service
Strong written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
AS400 systems experience a plus.

Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets, and other office equipment. This position may require some travel to outlying store locations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.

Position Type / Expected Hours of Work: This is position and hours of work would routinely be 40 hours per week. Given the nature of the position, there will be occasions where extra hours may be needed.

What Star Offers:

A Friendly, Professional Work Environment
Competitive compensation
Comprehensive benefits program, including health care options (medical, telemedicine, dental and vision)
401(k)
Generous Employee Discount
Paid Time Off
Long-Term Disability Options
Life Insurance Options

(waiting periods may apply to some of the above)

Job Location: 16666 Barker Springs Road, Houston, TX 77084

Equal Opportunity Employer

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Account Specialist, Full-Time, Star Furniture

The Account Specialist at Star is an exciting opportunity for individuals with a knack for customer support and a background in finance and collections. Based in a professional office environment in the heart of the Houston/Katy area, our Account Specialist plays a crucial role in managing accounts while ensuring customer concerns regarding collections and accounting adjustments are handled with care and professionalism. If you have 2-3 years of experience in credit and collections, along with strong communication skills, this role is perfect for you. You'll find yourself actively reducing delinquency for your assigned accounts and establishing cooperative relationships with senior managers. The work is fast-paced and goal-oriented, keeping you engaged while honing your problem-solving skills. You may also be involved in addressing fraud investigations and legal issues, making no two days alike! This full-time position offers a friendly and professional work environment, competitive compensation, and a comprehensive benefits program that includes healthcare options, a 401(k), generous paid time off, and even an employee discount! Ready to embark on a fulfilling career path where your contributions truly matter? Join us at Star as our next Account Specialist and help us to extend exceptional customer service while managing accounts effectively.

Frequently Asked Questions (FAQs) for Account Specialist, Full-Time Role at Star Furniture

What responsibilities does an Account Specialist at Star have?

An Account Specialist at Star is responsible for providing customer support related to collections and accounting adjustments. This role involves general account management in a dynamic collections department, where you'll tackle collection issues, resolve account disputes, and perform accounting adjustments. Additionally, you will work on reducing delinquency for your assigned accounts and may get involved in fraud investigations and legal issues.