Store Manager (Westroads Mall)

As a Store Manager at Squishable in Westroads Mall, your primary responsibility is to oversee daily store operations, motivating your sales team, managing inventory, and ensuring an exceptional customer experience. You'll implement effective business strategies, provide training to new staff, and maintain a fun and inviting store atmosphere.

To be a successful Store Manager at Squishable, you should have 2-3 years of retail management experience, alongside 2-5 years in customer service. You need exceptional leadership skills, a passion for empowering your team, and the ability to thrive in a fast-paced environment.

The pay for the Store Manager position at Squishable in Omaha starts at $20-$22 an hour. This competitive wage reflects our commitment to attracting the best talent to lead our dedicated team.

Store Managers at Squishable enjoy a range of benefits, including health, vision, and dental insurance, paid time off, long/short term disability, and an employee discount on our adorable products.

Squishable is proud to be an Equal Opportunity Employer that values diversity and inclusivity within its workforce. We are committed to building a diverse team and do not discriminate based on race, color, religion, gender identity, disability, or veteran status.

Essential skills for a Store Manager at Squishable include strong leadership abilities, exceptional organizational and communication skills, emotional intelligence, and a passion for teamwork. Being adaptable in a fast-paced environment is also crucial.

The work schedule for a Store Manager at Squishable can be flexible and may include early mornings, nights, weekends, and holidays. This adaptability is essential for meeting the needs of our customers and the store.

To effectively manage a team in retail, it's important to foster open communication and continuously motivate your team. I prioritize training staff to engage with customers, handle inquiries respectfully, and encourage them to embody the brand's mission. Regular feedback, recognition for achievements, and a fun work environment contribute to higher customer satisfaction.

In my previous retail management roles, I’ve successfully overseen daily store operations, implemented effective sales strategies, and led diverse teams. I thrive on creating a positive atmosphere that inspires employees, which in turn enhances their interaction with customers, ultimately driving sales and fostering brand loyalty.

Effective inventory management starts with detailed tracking and ordering patterns based on sales trends. I use analytical tools to monitor stock levels and implement regular checks to ensure accurate inventory records, which helps maintain product availability while reducing excess merchandise.

To motivate a team during rush times, I emphasize teamwork and the importance of our mission of creating memorable customer experiences. Setting daily or weekly goals, recognizing individual contributions, and providing incentives can create an upbeat environment that keeps the team engaged and motivated.

When faced with customer complaints, my approach is to listen actively, empathize with their feelings, and address the issue promptly. I ensure that they feel valued and respected by offering solutions that align with company policies while keeping satisfaction a top priority. Following up after resolution demonstrates commitment to their experience.

Creating a fun retail environment can be achieved through themed promotions, employee engagement activities, and fun merchandising displays. Encouraging staff to share their creative ideas and getting customers involved in events helps build a strong community around the brand, making every visit memorable.

In a previous role, I led my team through a store layout change designed to enhance customer flow. I communicated the reasons behind the change clearly, sought input from the team, and scheduled training sessions to help them adapt. The result was a smoother transition and improved customer impressions.

Cultivating a feedback culture involves regular one-on-ones with team members to discuss performance, strategic goals, and areas for improvement. I encourage all team members to share their thoughts, creating a safe space for constructive feedback that helps us grow and meet high-performance standards.

Visual merchandising is vital in retail as it significantly impacts customer perceptions and engagement. I focus on training my team on the importance of product placement and presentation, ensuring that our store always reflects the brand's quirky and inviting personality while also driving sales.

Building rapport begins with showing genuine interest in our team's and customers' needs. I make it a point to celebrate team successes, engage with customers during their shopping experience, and create an atmosphere of trust. My open-door policy encourages honest discussions, allowing me to connect deeply with everyone.