Retail Sales Lead (Grapevine Mills)

As a Retail Sales Lead at Squishable, you will be responsible for managing store operations, leading a team to achieve sales targets, providing exceptional customer service, and embodying the Squishable brand in everything you do. More than just a supervisor, you'll also be seen as a brand ambassador in the community, enhancing brand loyalty and engagement.

To be a successful candidate for the Retail Sales Lead position at Squishable, you should have at least two years of supervisor experience in a fast-paced, customer-facing role. Exceptional organizational and communication skills are essential, alongside a passion for empowering and motivating your team.

Customer service is at the heart of the Retail Sales Lead role at Squishable. You will be responsible for resolving customer issues, fostering positive interactions, and creating an environment that builds loyalty and fosters connections with customers, transforming them into lifelong fans of the brand.

The pay range for the Retail Sales Lead position at Squishable is between $14-$16 an hour, reflecting the importance of the role in driving sales and creating memorable interactions for customers.

As a Retail Sales Lead at Squishable, you can expect a creative, fast-paced, and collaborative work environment. You're joining a team that values diversity, inclusivity, and a supportive atmosphere that encourages personal and professional growth.

Yes, flexibility in working hours is crucial for the Retail Sales Lead position at Squishable. You may be required to work early mornings, nights, weekends, and holidays, which allows for a dynamic schedule that can adapt to the business's needs and peak customer engagement times.

A successful Retail Sales Lead at Squishable should possess strong communication skills, leadership qualities, emotional intelligence, and the ability to handle multiple priorities. Being solution-oriented and having a passion for people can also greatly enhance your effectiveness in this role.

To motivate my team, I focus on showing appreciation for their efforts and providing positive reinforcement. Setting clear goals and celebrating achievements collectively can foster a sense of belonging and encourage enthusiastic participation from all team members.

When resolving a customer complaint, it’s important to remain calm and listen empathetically to their concerns. I recall one instance where understanding the customer's perspective allowed us to find a satisfactory solution, enhancing their overall experience and ultimately retaining them as a loyal customer.

In past positions, I've implemented upselling and cross-selling strategies effectively. By training my team to understand product pairs and encouraging them to communicate these to customers, we consistently improved overall sales performance.

When addressing underperformance, I believe in having an open dialogue. I would meet with the team member to discuss observations and understand any challenges they might be facing. Collaboratively, we can set achievable goals and create a supportive action plan to improve their performance.

Exceptional customer service means consistently exceeding client expectations. It's about creating memorable experiences that compel customers to return, focusing on building genuine relationships, and ensuring we meet their needs every time they interact with our store.

To keep the team motivated during busy seasons, I would implement short breaks to recharge, recognize outstanding performance, and remind the team of the importance of our goals. Maintaining a positive atmosphere even during busy periods can ensure that everyone remains engaged and focused.

My approach to inventory management involves regularly monitoring stock levels and communicating with the team to ensure we maintain sufficient supply. I utilize sales data to identify trends and adjust orders accordingly to reduce overstock and stock-outs.

I view feedback as a vital tool for growth and improvement. It's important to actively solicit feedback from my team and customers alike and then use that insight to refine our practices, policies, and customer engagement techniques.

One time I led a store initiative to enhance customer engagement through themed events. I organized a holiday celebration that included activities for customers and drove significant foot traffic, fostering community involvement and brand loyalty.

I am passionate about Squishable's focus on creativity and its commitment to fostering a supportive and inclusive work environment. I believe that my dedication to customer service and team leadership aligns perfectly with the values Squishable embodies.