Technical Account Manager Intern

Key Responsibilities:

• Support the Content Operations team in our work liaising with labels and rightsholders about SoundCloud
• Update and maintain documentation and help articles for labels and distributors
• Survey our team inbox and operational requests, categorizing emails and tracking request volumes
• Create concise reference material and instructional resources 
• Assist with ongoing administrative tasks
• With training, support rightsholder operational requests
• With training, understand rightsholder metadata using technical tools like SQL and BigQuery

Experience and Background:

• Proficient in G-Suite, particularly Google Sheets
• Strong organizational skills
• Passion about music and is a frequent user of SoundCloud
• Basic understanding of web page layouts (similar to Wordpress or blog pages)
• Knowledge of music metadata and copyright is a plus
• Familiarity with SQL and/or BigQuery is a plus
• Understanding of the music industry and its record label landscape is a plus

Internship applications must be submitted by April 4th, 2025. 

The summer internship program will be 10 weeks from June 2nd, 2025 - August 8th, 2025 (these dates are not flexible). This is a full-time internship and will be hybrid based out of our Los Angeles office. In-person attendance will be expected 2-3 times a week.  

The salary for interns based out of our Los Angeles office will be $7,124 paid over the course of the 10-weeks.

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.