Job details

Service BDC Agent - Long Beach BMW

Company Description

At Long Beach BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service BDC Associate is responsible for generating services appointments with customers that contact Long Beach BMW via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate services appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Cashier

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Salary: $17.00 plus bonuses

(The BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)

Qualifications

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

“All your information will be kept confidential according to EEOC guidelines”

Average salary estimate

$33818 / YEARLY (est.)

min

max

$32160K

$35476K

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What You Should Know About Service BDC Agent - Long Beach BMW, Sonic Automotive

At Long Beach BMW, we're excited to welcome a new Service BDC Agent to our dynamic team! As part of the Sonic Automotive family, we prioritize not just moving vehicles, but creating a fulfilling career for our associates. In this role, you will be the first point of contact for customers reaching out through the internet, and that means your enthusiasm and professionalism will shine through every interaction. You'll be responsible for generating service appointments and ensuring that every customer feels valued and cared for. Your day-to-day will include managing customer inquiries, utilizing our lead management tools and CRM software, and keeping track of all necessary data to deliver exceptional service. Additionally, you'll conduct follow-up calls to gauge customer preferences and satisfaction. Long Beach BMW takes pride in fostering a supportive work environment, so expect comprehensive training on our products and financing options, empowering you to answer questions confidently. With a competitive hourly rate starting at $17.00 plus bonuses, this position not only offers a stable income but also opportunities for growth and advancement within the company. Join us and experience a rewarding journey in the automotive industry, where your dedication will not go unnoticed.

Frequently Asked Questions (FAQs) for Service BDC Agent - Long Beach BMW Role at Sonic Automotive

What does a Service BDC Agent at Long Beach BMW do?

A Service BDC Agent at Long Beach BMW is responsible for managing internet inquiries, generating service appointments, and providing exceptional customer service. They use CRM software to track customer interactions and preferences, ensuring that every client feels valued and understood.