Junior Packager and End-Users Support

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.

Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.

SonarSource's IT Operations team is looking for an intern to support our growing number of users. This is a part-time position that you can combine with your studies.

We have an exciting internal technology environment using the latest technologies to help us provide service excellence to our internal users. Our mission statement is "Support and Scaling our business by providing a stable, secure, and frictionless technology environment". Our users know us by name, and the team has a daily personal contact experience with SonarSourcers, which makes for a rewarding experience as we help our users accomplish their work and reduce friction.

The impact you will have  

As an IT Packager you will help your colleagues to operate more efficiently by automating manual tasks. Your expertise will help automatically deploy hardware and software to users, support their usage, and resolve issues. 

• Packaging/Automation
• Analyze system integration challenges and identify opportunities for automation. 
• Gather requirements from the HelpDesk/Support to propose and develop automated solutions.
• Collaborate with other IT teams/vendors/third parties to automate software access.
• Boost our team’s efficiency by automating manual tasks using scripts and/or coding:
• Application packaging
• Spreadsheets using vlookups or others
• Automate the staging of a corporate device
• Install applications relevant to automation
• Document processes and system

• Support
• Operate Sonar IT systems in compliance with ISO 27001 and ITIL standards
• Handle/Manage tickets (Incidents+Request for services) coming to the L1 queue (ServiceNow) and work with L2 to get support if needed, on the following 3x OS (Windows, MacOS, and Linux)
• Understand an IDP and how to provision users, devices, and rollout software based on profiles
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve incidents + promoting potential incidents to problem records, and coordinating the identification of the root causes
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Plan activities based on task priorities documented in Jira and ServiceNow
• Document technical knowledge in the form of notes and manuals
• Take initiative to improve company infrastructure platforms towards operational excellence
• Provide assistance to our users, troubleshoot their issues as well, and onboard new joiners
• Working with the incident mgmt team, resolve incidents and address root causes
• Maintain stock levels of IT equipment with our purchasing team
• Maintain relevant access level controls for users adhering to the least privilege principle
• Roll out and replace end-user computer equipment
• Provide support during the company’s regular events

• Ability to perform the tasks written above
• Good knowledge of Microsoft, MacOS, and Linux
• Good understanding of SSO, SAML, and APIs
• Experience in coding/developing and scripting (e.g. Python, bash, PowerShell)
• Open-minded with a positive, can-do attitude
• Highly autonomous, pragmatic, and organized
• Strong, creative problem-solving skills and being able to learn autodidactically
• Excellent English verbal and written communication skills

• Experience in scripting or developing (e.g. automating a specific command to deploy/upgrade an application to all Mac/Windows devices).

This is an onsite role, where we expect you to be present 5 days a week in our Austin offices.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.