Technical Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. We're currently hiring someone to work in Eastern Timezone in North America. You will:

- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)

- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

- Assist the team with quality assurance tasks to ensure new features are bug free.

- Assist with documentation creation and updates.

Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.