Senior Community Marketing Associate

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

About the Role:

We are looking for a passionate Senior Community Marketing Associate to champion ShopBack's Australian customers. Through direct interaction with the ShopBack community, the Senior Community Marketing Associate will build a deep understanding of pain points for users and create a liaison with the regional product and operations teams. This champion will manage community engagement, foster brand advocacy, and drive a customer-first mindset. The goal will be to continuously improve how we engage with and serve our customers through high-quality support, community-driven initiatives and by sharing pain points to the product & ops team.

• Community Engagement & Advocacy: Manage and engage with online communities such as OzBargain and Facebook to drive brand advocacy and build a loyal customer base.
• Customer Support: Provide timely and high-quality customer support through our community inboxes, addressing customer inquiries, issues, and feedback.
• Cross-Functional Collaboration: Work closely with operations, product, and regional CX teams to relay community feedback and suggest improvements to enhance customer experience. Champion customer satisfaction by building quantitative and qualitative data points to support user centric initiatives (alleviate pain points / build commercial opportunities). 
• Community-First Promotions: Develop and execute community-focused promotions, exclusive offers, and campaigns to engage the community and create excitement around the brand.
• Campaign Support & Analysis: Collaborate with the Campaigns Executive and broader team to plan and execute campaigns on community channels. Analyse campaign performance and provide insights and recommendations.
• Best Practices Research & Reporting: Continuously research community engagement best practices, trends, and emerging platforms to enhance community interactions and customer experience.

• Min. 2 year of marketing experience; prior experience in eCommerce/retail industry preferred.
• Exceptional writing skills.
• Experience with OzBargain is highly regarded.
• A self-starter who is independent and self-motivated.
• Highly organised with high attention to detail.
• Strong interpersonal skills with excellent written skills
• Not afraid of uncharted territory.
• Always open to exploring something foreign and new.
• Not discouraged by failure or mistake, and always looking to improve.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.