Job details

CX Salesforce IT Business Analyst

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

As a CX Salesforce IT Business Analyst, you will be part of our Customer Experience Program IT team, focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem. You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.

SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: sales, customer service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid

Primary Responsibilities

1.Stakeholder Engagement

Establish and maintain trust-based relationships with key business stakeholders.
Lead business requirements discussions and workshops to identify, clarify, and document needs.

2.Requirements Management

Collaborate with Business Product Owners (BPOs) to prioritize and assess the business value of requirements.
Conduct impact analysis on existing processes and document functional designs or review those provided by partners.
Create detailed business process flows, user stories, and acceptance criteria.

3.Data-Driven Analysis & Reporting

Support data-driven decision-making by designing dashboards and KPIs that assist stakeholders in making strategic choices.

4.Change Management & Deployment

Assist the change management team in creating training materials and preparing sessions for effective knowledge transfer.
Coordinate deployment and rollout plans with stakeholders, ensuring smooth transitions and successful integration.

5.Collaboration with IT and Vendors

Maintain collaborative relationships with IT peers and external vendors, ensuring alignment and quality in service delivery.

Qualifications

Bachelor’s degree in Computer Science or a related field.
Minimum 5 years in business analysis within a high-technology or software development environment, including system administration and configuration of Salesforce (Sales, Service, and Experience Clouds).
Salesforce Certifications are a plus.
Previous experiences working in a global and/or multinational company
Proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management.
Competence in business analysis techniques, such as process modeling, requirements analysis, user requirement specification and user story creation.
Strong English communication skills (additional languages are advantageous).

Competencies

Team collaboration
Strong communication skills
Ethical conduct
Problem-solving orientation

Additional Information

Why SGS?

Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
Flexible schedule with a hybrid work model, allowing 50% remote work.
SGS university and Campus for continuos learning options.
Multinational environment where you will work with colleagues from multiple continents.
Benefits platform.

Join Us: At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to be part of our motivated and dynamic team!

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What You Should Know About CX Salesforce IT Business Analyst, SGS

If you're looking for a dynamic opportunity as a CX Salesforce IT Business Analyst with SGS, you've come to the right place! At SGS, the leading testing, inspection, and certification company globally, you'll play a crucial role within our Customer Experience Program IT team right from our digital hub in Madrid. This isn't just another job; it's your chance to truly impact how we deploy and integrate our sales and marketing applications across our vast IT ecosystem. Imagine collaborating with diverse business units, bridging the gap between IT and business stakeholders, and driving the digital transformation of customer engagement processes. Your role will involve working on high-visibility projects within the Salesforce ecosystem, which includes sales, customer service, and marketing clouds. You'll be establishing key relationships with stakeholders, leading discussions to identify and document their needs, and creating impactful dashboards and KPIs for data-driven decision-making. Plus, you'll assist in ensuring smooth deployment and change management across diverse, international teams. If you're proficient in Agile methodologies, have a strong background in business analysis, and are eager to contribute to a global company recognized for its commitment to quality and integrity, we want to hear from you! Join us at SGS, where you'll have the flexibility to work remotely, opportunities for continuous learning, and be part of a supportive and diverse culture that celebrates teamwork.

Frequently Asked Questions (FAQs) for CX Salesforce IT Business Analyst Role at SGS

What are the responsibilities of a CX Salesforce IT Business Analyst at SGS?

A CX Salesforce IT Business Analyst at SGS is responsible for stakeholder engagement, requirements management, data-driven analysis, change management, and collaboration with IT and vendors. You'll work closely with business units to identify and document their needs, prioritize business values of requirements, design impactful dashboards, and ensure smooth deployment processes.