Job details

Sr. Desktop Technician

Experienced Desktop Technician needed to provide essential support to ensure smooth and efficient IT operations.

Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
reported
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Perform support activities including but not limited to:

Proactively check the status of computer labs & media center computers on a daily basis
Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
Ensure “test readiness” for standardized tests through updating carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
Install, configure, and support printing devices.
Maintain accurate asset assignment in Nimbus and Incident IQ.
Maintain work areas and workspaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Assist with deployment of new equipment
Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
Provide support for IT projects and AV events in the assigned schools
Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
Record and submit checklists or other documentation as required for upward reporting and
accountability
Attend mandatory monthly professional development meetings
Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
Other duties as assigned.

Qualifications

3+ years of work experience minimum.
A+ Certification.
Strong customer service skills.
Strong oral and written communication skills.
Proficient in understanding network infrastructure and wireless support.
Prior experience with Desktop support is a MUST.
Microsoft Windows certification is a plus.
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass fingerprint background check.
Must be authorized to work in the United States.
Must hold a valid driver’s license and dependable personal vehicle.

Personal Attributes:

Must be punctual, present and visible throughout the workday
Creative, curious, analytical, enthusiastic and display strong attention to detail
Ability to work independently and effectively on tight deadlines, as necessary
Excellent command of English language
Exceptional customer service skills, including the ability to interact professionally with a
diverse group of customers
Positive and productive team player
Desire to learn new skills as technology evolves

Education

Minimum of Associate degree (preferred)

3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Sr. Desktop Technician, Transformation Lead

If you’re a tech-savvy problem solver with a passion for customer service, we have an exciting opportunity for you! Join our team as a Sr. Desktop Technician, where you'll be at the forefront of keeping IT operations running smoothly at our company. In this role, you'll manage support tickets, troubleshoot issues, and escalate more complex matters to our IT Specialist or Manager. You'll take charge of monitoring and maintaining the technology in computer labs and media centers, ensuring everything from interactive whiteboards to projectors are functioning at their best. Your expertise will keep standardized test readiness up to par, maintain wireless and network connections, and manage the installation of updates across various operating systems. Collaboration is key, as you'll work closely with Level 3 support and specialized Subject Matter Experts to tackle advanced technical problems. Documenting your efforts meticulously is essential for both audits and our knowledge base, while keeping your workspace organized and assisting with new equipment deployment rounds out your responsibilities. We're looking for individuals with at least three years of experience, strong customer service skills, and relevant certifications. If you thrive in a dynamic environment and are eager to learn in the ever-evolving tech landscape, the Sr. Desktop Technician position is for you!

Frequently Asked Questions (FAQs) for Sr. Desktop Technician Role at Transformation Lead

What does the Sr. Desktop Technician position at your company involve?

The Sr. Desktop Technician role involves providing essential IT support, troubleshooting issues, and maintaining various devices like computers, interactive whiteboards, and more. You’ll be responsible for ensuring that all tech equipment remains functional and ready for use.