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Job details

Senior Support Specialist

Job Summary

A company is looking for a Tier 3 Senior Support Specialist (Remote - US Based).

Key Responsibilities
  • Provide high-touch support to enterprise clients, ensuring timely responses to complex inquiries
  • Troubleshoot advanced technical issues and create detailed Jira tickets for bugs
  • Collaborate with cross-functional teams to prioritize and resolve critical issues impacting customer satisfaction
Required Qualifications
  • 2+ years of experience in a technical support or customer success role, preferably in a SaaS environment
  • Familiarity with Jira and experience with Zendesk or similar ticketing software
  • Strong understanding of SQL and network operating systems
  • Experience managing a Help Center or user-facing documentation
  • Ability to support both enterprise-level partners and individual users with empathy and clarity

Average salary estimate

$0 / YEARLY (est.)
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$0K
$0K

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 25, 2025

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