Senior Principal Customer Success

Job Summary

A company is looking for a Senior Principal - Customer Success, Strategic Accounts.

Key Responsibilities

• Manage strategic relationships with a select group of global customers
• Develop and execute Customer Success Plans aligned with customer business goals
• Guide customers through complex implementation and transformation initiatives

Required Qualifications

• 10+ years in Customer Success, account management, or enterprise transformation
• Experience communicating with SVP/C-level executives in Fortune 500 companies
• Proven success in leading transformational initiatives that drive measurable outcomes
• Experience with AI and large-scale technology transformations in enterprise environments
• Strong understanding of Jira, Confluence, and related solution use cases