Senior Customer Success Executive

Job Summary

A company is looking for a Customer Success Executive, Sr. Principal.

Key Responsibilities

• Act as the primary relationship owner, driving mutual benefits for the customer and the organization
• Own and execute the account strategy, including planning, escalation, and governance
• Develop trust-based relationships and ensure consistent communication with customers

Required Qualifications

• Experience in sales, service delivery, or account management
• Background in large-scale, complex software implementations
• Experience leading process improvement initiatives
• Ability to build and sustain relationships at the executive level
• Experience in a highly matrixed environment