Senior Customer Service Representative with P&C License

Job Summary

A company is looking for a Senior Customer Service Representative who will provide exceptional support to policyholders and veterinary clinics.

Key Responsibilities:

• Respond promptly to inbound calls, online chats, and emails regarding policy coverage and claims
• Build rapport with policyholders and assist with policy changes or coverage enhancements
• Maintain understanding of regulations and utilize multiple technical systems effectively

Required Qualifications:

• 2+ years' experience in insurance claims processing or customer support
• Active Property & Casualty (P&C) Producer License
• High school diploma or equivalent
• Prior experience in a contact center environment
• Willingness to submit to a background investigation