Senior Manager Patient Experience

Job Summary

A company is looking for a Senior Manager Patient Experience, responsible for overseeing the Patient Engagement Center's operations and enhancing patient telephone experiences.

Key Responsibilities

• Ensure the success and reliability of all Patient Engagement Center programs
• Focus on platform stability, data integrity, and technology support
• Enhance the patient telephone experience for over 600,000 calls annually

Required Qualifications

• Bachelor's Degree in Business or Healthcare Management, or equivalent experience
• 8 years of experience in contact center, customer service, or patient services
• 5 years of experience in a healthcare environment
• 5 years of hands-on experience with IVR and telephony tools
• 4 years of leadership experience with direct responsibility for workforce management