Billing Support Spec III

A Billing Support Specialist III at RRD primarily performs administrative tasks that support the billing department. Key responsibilities include monitoring billing inquiries, preparing invoices, analyzing financial data, and providing excellent customer service while maintaining professional relationships with clients.

To become a Billing Support Specialist III at RRD, candidates should ideally have a high school diploma or GED, alongside over 2 years of relevant billing, accounting, or financial experience. Proficiency in billing software like Aderant/CMS or Elite, along with strong communication skills, is also essential.

Important skills for a Billing Support Specialist III at RRD include exceptional attention to detail, solid problem-solving abilities, proficiency in Microsoft Office applications, and a strong ability to interact professionally with clients. Additionally, having experience with e-billing vendor portals can be beneficial.

The pay range for a Billing Support Specialist III at RRD in Warrenville, IL, is between $60,000 and $70,000 annually, depending on experience and qualifications. Additional compensation may include overtime and other incentives, which can enhance your total earnings.

Yes, RRD offers a comprehensive benefits package for a Billing Support Specialist III, including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with matching, life insurance, and various supplemental insurance coverages, among others.

The work environment for a Billing Support Specialist III at RRD is collaborative and supportive. You will thrive in a team-oriented atmosphere while handling a high volume of tasks and deadlines, facilitating an engaging workplace where professional relationships are key.

To apply for the Billing Support Specialist III position at RRD, potential candidates should visit the company's website, navigate to the careers section, and submit their application along with a resume and cover letter highlighting their qualifications and relevant experience.

When answering this question, tailor your response with specific software you have used, such as Aderant or Elite. Highlight how you effectively utilized these platforms to streamline billing processes and resolve issues, showcasing both your technical skills and problem-solving abilities.

To respond effectively, provide examples of your organizational skills. Outline a method you follow to assess urgent versus important tasks, perhaps discussing tools or systems you’ve used to manage deadlines efficiently while ensuring customer inquiries are addressed timely.

When tackling this question, share a specific experience where you identified a billing discrepancy. Explain the steps you took to investigate the issue, communicate with both clients and team members, and how you successfully resolved the problem while maintaining client satisfaction.

Emphasize your commitment to professionalism and service. Talk about how you ensure clear communication, show empathy toward client concerns, and follow up to ensure satisfaction. Customer service is paramount in billing, so illustrate your ability to build rapport with clients.

Discuss your time management strategies, such as planning your tasks at the beginning of each week and using tools like calendars to track your progress. Mention how setting reminders and batching similar tasks can help you meet deadlines while maintaining high-quality work.

Provide insights into techniques you use to manage high workloads, such as prioritizing urgent tasks, collaborating with team members, and staying organized. Discuss any systems you have in place that help you keep track of multiple processes efficiently.

When answering this, highlight any specific analytical techniques you use to understand and interpret data trends. Talk about the importance of accuracy, attention to detail, and how your insights from these reports can influence billing decisions or strategies.

Share specific examples of how you’ve managed client communications effectively, focusing on clarity, responsiveness, and professionalism. It's important to demonstrate your good verbal and written communication skills which are crucial in resolving billing issues.

Mention any continuous education or training programs you participate in related to billing software and best practices. Also, discuss how remaining proactive in seeking information—whether through webinars, forums, or reading—keeps you well-informed in your role.

In your response, highlight qualities such as attention to detail, strong organization, excellent communication skills, and a customer-oriented attitude. Emphasize how these traits contribute to effective billing operations and overall client satisfaction.