Billing Support Specialist III (2nd Shift)

To apply for the Billing Support Specialist III position at RRD, candidates should have a minimum of a High School diploma or GED along with at least two years of relevant experience in billing, accounting, or finance. Proficiency in billing software such as Aderant/CMS or Elite, and strong communication skills are essential for success in this role.

The Billing Support Specialist III at RRD plays a crucial role in supporting the billing department by handling inquiries, performing time edits, preparing invoices, and generating financial reports. This position emphasizes customer service, attention to detail, and effective time management to meet tight deadlines while managing a high volume of work.

For the Billing Support Specialist III role at RRD, candidates benefit from strong skills in communication, proficiency in Microsoft Office programs, especially Excel, and experience with various billing platforms. Problem-solving abilities and a strong attention to detail are vital in delivering accurate and timely billing support.

The Billing Support Specialist III position at RRD follows a 2nd shift schedule from 3:30 PM to 12:00 AM ET, Monday through Friday. This schedule is ideal for those who prefer to work later in the day while still being integral to the billing operations.

Absolutely! RRD offers various career advancement opportunities for dedicated employees. As a Billing Support Specialist III, you'll gain valuable experience and insights into the billing process, allowing you to pursue further roles within finance, accounting, or management at RRD.

New Billing Support Specialist III hires at RRD receive comprehensive training to familiarize them with billing processes, software systems, and best practices for delivering fantastic customer service. Ongoing training and support are also provided to help you stay updated with industry trends and company practices.

Yes, RRD provides a competitive benefits package for the Billing Support Specialist III role, which includes medical, dental, and vision coverage, paid time off, 401(k) with matching, tuition assistance, and additional perks like maternity leave and discounts on external services.

When answering this question, provide specific examples of the billing software you have used, such as Aderant/CMS or Elite. Discuss how you utilized these systems in previous positions to manage invoicing and handle client inquiries.

Discuss your approach to prioritization, such as assessing urgency and deadlines, and how you effectively manage your time and workload to ensure prompt responses and accurate billing.

Focus on a specific instance where you identified a billing discrepancy. Share the steps you took to investigate the issue and how your solutions improved the billing process or customer satisfaction.

Talk about your attention to detail and the steps you take to double-check your work, including documenting processes and reviewing invoices before sending them to clients.

Explain how you establish rapport with clients through clear and timely communication, actively listening to their concerns, and following up to ensure their issues are resolved.

Share a specific process you identified that could be streamlined or improved, detail the steps you took to implement changes, and discuss the positive outcomes of those improvements.

Emphasize your organizational skills and ability to work under pressure. Provide specific techniques you use to keep track of deadlines and ensure timely completion of tasks.

Discuss how being proactive, transparent, and responsive to customers’ needs is vital in billing support. Provide an example of how you foster effective customer relationships in your previous role.

Talk about your commitment to professional development, mentioning any relevant training sessions, workshops, or industry news you follow to stay informed about billing best practices.

Express your enthusiasm for the opportunity to work at RRD, highlighting how the company's commitment to excellence aligns with your career goals, and how you see the role contributing to your professional growth.