People Operations Manager

• Employee life cycle management
• Co-ordinate the selection and recruitment of top talent for salaried and variable roles, managing the end to end candidate journey and holding interviews 
• Develop strong relationships with hiring managers to fully understand resourcing needs and collaborate with them on the hiring process 
• Deliver a smooth and engaging onboarding process for new hires, ensuring they feel welcomed and supported
• Manage offboarding and exit processes, conducting exit interviews and ensuring a positive transition for departing employees.
• People Operations Strategy & Process Optimisation:
• Drive continuous improvement of people operations processes, policies, and systems to ensure efficiency and scalability
• Develop and maintain HR policies and procedures in line with legal compliance and best practices
• Employee Relations & Engagement:
• Partner with line managers to provide guidance on basic UK ER issues (eg performance management, absence), flagging and escalating issues where necessary
• Work with the People team to identify trends in employee engagement and performance, and develop actionable insights to drive employee satisfaction and retention
• Collaborate with Line Managers to deliver an engaging and impactful L&D program to maximise engagement and performance
• Data-Driven Insights & Reporting:
• Analyze and improve the approach to people metrics to inform decisions and strategies
• Own and optimise the people budget for the remote worker team, tracking and maximising productivity and output 

What we need from you

• 3+ years of experience in HR/People Operations
• Strong knowledge of HR best practices, UK employment law and people management tools
• Experience using and leveraging an HRIS 
• Excellent problem-solving, organisational, and multitasking skills
• Ability to manage competing priorities and handle confidential and sensitive information with discretion
• Strong interpersonal and communication skills with the ability to influence and build relationships at all levels of the organisation
• Proactive, solution-oriented mindset with the ability to work independently and as part of a team
• Knowledge of performance management, compensation planning, and benefits administration is a plus

• A supportive, inclusive culture; we care about each other, our customers and our planet
• Two uninterrupted hours a week dedicated to your personal development
• The flexibility to get that perfect work/life balance with hybrid working
• Pension
• Cycle to work scheme
• Gym scheme
• Private medical insurance 
• Employee Assistance Programme
• Free lunch from JustEat for Business each day you’re in the office 
• Regular social events 
• Enhanced parental leave