Vice President of Customer Success - job 1 of 3

Job Summary

A company is looking for a Vice President of Customer Success to lead and scale its global Customer Success organization.

Key Responsibilities

• Lead, mentor, and grow a high-performing global Customer Success team
• Own customer health and retention, proactively identifying risks and driving team performance
• Build and scale processes for seamless onboarding, retention, and growth

Required Qualifications

• 12+ years of experience in B2B or B2B2C SaaS Customer Success, including 7+ years in leadership roles
• Experience managing large global teams and collaborating with international product and support teams
• Proven track record of scaling Customer Success functions and delivering high retention rates
• Deep understanding of customer lifecycle management and enterprise engagement
• Strong executive presence with the ability to influence C-level stakeholders