Customer Support Specialist – Remote, Part-Time – Evening & Weekend Coverage - job 1 of 2

Description:
• Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
• Respond promptly to customer inquiries via email (ticket system) and phone
• Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
• Learn and maintain a strong understanding of our product offerings and updates
• Document support issues and resolutions accurately in our CRM/ticketing system
• Collaborate with the internal team to relay customer feedback and identify improvements

Requirements:
• Tech-savvy and eager to learn new software tools
• Excellent written and verbal communication skills (English – native or bilingual)
• Calm, patient, and resourceful — especially when customers are facing technical challenges
• Prior experience in customer support, helpdesk, or SaaS environments is preferred
• Familiarity with the healthcare industry or hospital operations is a plus
• Able to work independently and manage time efficiently during evening and weekend shifts

Benefits:
• Hourly compensation (competitive rate based on experience)
• Fully remote work environment
• Supportive and mission-driven team culture
• Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company