Telecomm/Voice Administrator

Become a part of our caring community and help us put health first

Join our dynamic IT team as a Telecomm/Voice Administrator, where cutting-edge technology meets innovative strategy! In this role, you will work telephony access requests consisting of user setup and/or changes. The Telecomm/Voice Administrator will also work assignments are varied and require a high level of accuracy while working in multiple systems. The ideal candidate will be adept at ensuring optimal operation and efficiency in our telephony communications.

This role demands a solid understanding of the technical aspects of telecommunications equipment, systems, and vendor capabilities. The ideal candidate will be adept at ensuring optimal operation and efficiency in our telephony communications.

Key Responsibilities:
• Technical Expertise: Maintain an in-depth knowledge of telecommunications systems and equipment, aligning with the latest industry standards and technological advancements.
• Move/Add/Change Requests: Manage and process requests related to modifications in telephony systems, ensuring these changes meet user needs while minimizing system disruptions.
• Strategic Insight: Understand the overarching departmental, segment, and organizational strategies. Recognize how these strategies interlink with your responsibilities and contribute to broader company objectives.
• Decision Making: Exhibit confidence in making decisions about work methods, especially in occasionally ambiguous situations. Operate with minimal supervision but be receptive to guidance when offered.
• Procedural Compliance: Adhere to established guidelines and procedures to maintain consistency and reliability in operations.

Use your skills to make an impact

Required Qualifications
• Less than 5 years of experience in an IT / Telecommunications support role, preferably with direct experience interacting with voice communication systems.
• Previous Role in IT: Experience in an IT support role, preferably with direct experience interacting with voice communication systems.
• Familiarity with Specific Software: Experience with voice communication systems such as Avaya, Genesys Cloud, or ServiceNow
• Bachelor’s degree in computer science or related field OR equivalent experience in lieu of degree
• Knowledge and understanding of technical aspects of telecom systems and vendor capabilities
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications
• Previous experience as a Telecom/Voice administrator
• Communication Skills: Excellent verbal and written communication skills to interact effectively with team members and other stakeholders/customers
• Problem-Solving Skills: Strong analytical abilities to solve complex technical problems.
• Teamwork: Ability to work collaboratively in a team environment.

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$66,800 – $91,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 12-18-2024

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.