Technical Team Lead

Job Summary

A company is looking for a Technical Team Lead to provide guidance and support to service technicians while driving customer service and team KPIs.

Key Responsibilities

• Act as the primary contact for technician questions and issues
• Monitor communication channels and manage high-priority escalations effectively
• Drive customer satisfaction and ensure timely completion of service tickets

Required Qualifications

• Knowledge of PC hardware installation, repair, and troubleshooting
• Familiarity with Microsoft Windows, Office applications, and Cisco networks
• 1-2 years of tech support and customer service experience required
• 1-2 years of leadership experience in an IT environment preferred
• Bachelor's degree in Information Technology or Computer Science preferred