Student Success Account Manager

Job Summary

A company is looking for a Student Success Account Manager to manage customer relationships and drive account growth within higher education institutions.

Key Responsibilities

• Manage relationships with higher education customers, ensuring satisfaction and platform adoption
• Oversee the renewal process and identify upsell opportunities within existing programs
• Maintain accurate forecasts and monitor account health to mitigate churn risk

Required Qualifications

• 3+ years in Account Management, Customer Success, or SaaS Sales
• Proven experience managing renewals and upsells
• Experience using Salesforce and related sales or customer tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong negotiation and stakeholder engagement experience