Service Desk Analyst - job 1 of 6

Job Summary

A company is looking for a Service Desk Level 1 Analyst who is passionate about tech support and enjoys helping others with their IT skills.

Key Responsibilities

• Provide first-level technical support via phone and email
• Log and manage support tickets; escalate complex issues as needed
• Troubleshoot and resolve issues related to hardware, software, and networks

Required Qualifications

• High school diploma required; degree in Computer Science or related field preferred
• 1-2 years' experience in technical support, ideally in a service desk environment
• Preferred certifications: HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
• Proficient with Microsoft Office, Windows OS, and basic network troubleshooting
• Familiarity with ITIL or similar frameworks