Remote Customer Service Representative - job 5 of 50

Job Summary

A company is looking for a Customer Service Representative for full-time overnight shifts.

Key Responsibilities

• Answer telephone calls promptly and professionally while documenting patient interactions
• Provide patient-focused service by obtaining accurate demographic information and answering inquiries
• Manage high call volumes and adhere to HIPAA and company policies while suggesting process improvements

Required Qualifications

• 1+ years of experience in healthcare, sales, or customer service, preferably in a contact center
• Familiarity with medical scheduling and working in a healthcare environment preferred
• Proficiency in Microsoft Office Suite and navigating web-based applications
• Ability to handle confidential information and work in a fast-paced call center environment
• Experience managing multiple systems and monitors simultaneously