Senior Manager of Customer Service Solutions

Job Summary

A company is looking for a Senior Manager of Specialist Solutions Consulting - Customer Service.

Key Responsibilities

• Lead and manage a presales team focused on Customer Service capabilities and industry solutions
• Collaborate with clients and partners to ensure Customer Success in large-scale Customer Service Center implementations
• Provide high-quality deliverables and demonstrations showcasing Customer Service capabilities, including AI-powered automation

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration, or related field
• 10+ years of experience in customer service solutions, with at least 3 years in leadership roles
• Proven experience leading presales teams focused on Customer Service capabilities
• Strong background in large Customer Service Centers and omnichannel customer engagement strategies
• Experience with AI-powered automation and enterprise case management