Reputation Management Specialist

Job Summary

A company is looking for a Reputation Management Specialist to enhance and protect its online reputation.

Key Responsibilities

• Monitor and respond to patient reviews across various online platforms
• Collaborate with internal teams to resolve escalated concerns and identify trends in patient sentiment
• Assist in developing reputation scorecards and optimizing response templates for improved patient trust and satisfaction

Required Qualifications

• 3+ years of experience in customer service, public relations, or reputation management
• Experience with reputation management platforms is a plus
• Strong analytical skills with the ability to interpret data effectively
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to manage multiple tasks and work independently while collaborating cross-functionally