Senior Manager, Contact Center Operations

Job Summary

A company is looking for a Senior Manager, Vendor Contact Center Operations.

Key Responsibilities

• Oversees contact center operations initiatives to enhance quality and efficiency
• Monitors interactions and metrics to ensure compliance with performance standards
• Reports operational processes and improvement recommendations to senior leadership

Required Qualifications, Training, and Education

• Bachelor's degree required
• 6+ years of related experience, including management experience
• 3+ years of supervisory experience preferred
• Equivalent experience may be considered