Senior IT Support Engineer

Job Summary

A company is looking for a Senior IT Support Engineer.

Key Responsibilities

• Provide Tier 1-3 support and manage escalated IT issues
• Lead IT operations projects and ensure compliance with security policies
• Develop training programs and maintain technical documentation for IT processes

Required Qualifications

• Bachelor's degree in a related field
• 5+ years of IT Help Desk or IT Operations experience
• Hands-on experience with Okta or other identity management systems
• Experience with Mobile Device Management solutions in an enterprise environment
• Familiarity with Google Workspace administration and troubleshooting