Senior Director of Customer Success - job 2 of 9

Job Summary

A company is looking for a Senior Director of Customer Success & Renewals to lead the global post-sale customer journey.

Key Responsibilities

• Lead a team of Customer Success Managers to enhance enterprise adoption and retention
• Own and optimize the global renewal process, ensuring timely and accurate renewals
• Mentor and develop a global team while fostering a culture of accountability and customer focus

Required Qualifications

• 10+ years of experience in Customer Success, Renewals, or Account Management in relevant industries
• 5+ years in a senior leadership role with global team management experience
• Experience with retention, churn, and expansion KPIs in a recurring revenue context
• Strong operational mindset and familiarity with systems like Gainsight or Salesforce
• Executive presence with the ability to influence senior stakeholders across departments