Senior Director of Customer Experience - job 1 of 3

Job Summary

A company is looking for a Senior Director of Customer Experience and Global Events.

Key Responsibilities

• Lead the vision and execution of innovative experiences for the event portfolio
• Identify key moments in the customer lifecycle to enhance emotional connection and brand loyalty
• Oversee the strategy and execution of executive events across global markets

Required Qualifications

• 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles
• Proven track record of developing customer experiences that yield measurable business outcomes
• Deep understanding of customer journey mapping and lifecycle marketing
• Executive presence with the ability to engage C-level stakeholders
• Bachelor's degree required; advanced degree in business, design, or communications is a plus