Senior Director of Consulting Services

Job Summary

A company is looking for a Sr Director of Consulting Services.

Key Responsibilities

• Define and lead the customer success and account management strategy
• Recruit, develop, and retain a high-performing team while fostering a customer-first culture
• Ensure delivery teams meet or exceed client expectations and monitor customer health metrics

Required Qualifications

• 8+ years in consulting services, account management, or project delivery roles
• 5+ years supporting sales teams, preferably with Salesforce solutions
• Deep understanding of enterprise-level service delivery and customer lifecycle management
• Proven success in building and scaling high-performing teams in a services environment
• Ability to influence key stakeholders at all levels of a customer's organization