Senior Director of Care Experience

Job Summary

A company is looking for a Senior Director of Care Experience.

Key Responsibilities

• Develop and lead the long-term strategy for patient and provider experience
• Own and refine the care journey across all channels, ensuring operational excellence
• Lead initiatives focused on equity, inclusivity, and culturally competent care

Required Qualifications

• 10+ years of experience in healthcare, care operations, or service design, with at least 5 years in a senior leadership role
• Bachelor's degree required; advanced degree preferred
• Deep knowledge of care delivery, especially in digital health or telemedicine
• Proven success in building and leading large cross-functional teams
• Experience working with data and insights to drive decision-making