Senior Customer Support Engineer

Job Summary

A company is looking for a Senior Customer Support Engineer.

Key Responsibilities

• Manage the post-sales customer lifecycle from installation and onboarding through upgrades
• Provide customer support, including diagnosing and debugging customer problems
• Build relationships with customers to understand their desired business outcomes

Required Qualifications

• 5+ years of experience in customer support or related field
• Proficiency in Docker, GitHub or GitLab, SQL, and Postgres
• Experience with Linux command line and shell scripting
• Knowledge of Python, REST APIs, and JSON processing
• Familiarity with networking concepts such as NetBox, DCIM, and IPAM