Senior Supplier Support Advisor

Job Summary

A company is looking for a Senior Supplier Support Advisor.

Key Responsibilities

• Provide real-time support to tour operators via email, live chat, and phone
• Resolve escalated issues by investigating their root cause
• Train operators on how to use self-service tools for managing bookings and updating information

Required Qualifications

• Bachelor's Degree or equivalent experience with 3+ years in a customer support role
• Experience with Google Docs, CRM systems (Salesforce preferred), and online platforms
• Ability to work independently and make sound, business-driven decisions
• Minimum broadband speeds of 25MB download and 10MB upload
• Quiet home office environment with a direct Ethernet connection to the router/modem