Senior Change Manager - job 1 of 2

Job Summary

A company is looking for a Senior Change Manager to lead a strategic survey transformation initiative within their Customer Experience team.

Key Responsibilities

• Lead enterprise-wide change management planning for customer experience transformation initiatives
• Co-create and implement a change roadmap in partnership with Insights and Infrastructure teams
• Develop a measurement system to track adoption, compliance, and progress against behavioral goals

Required Qualifications

• 10+ years of experience in Change Management or Organizational Transformation at an enterprise level
• Proven success in large-scale change initiatives, preferably in FinTech, SaaS, or High-Tech environments
• Deep understanding of customer behavior transformation and enterprise CX strategies
• Hands-on experience with G Suite and modern project management tools (Asana, Jira, etc.)
• Lean Six Sigma certification or background - strongly preferred