Seasonal Sales Quality Assurance Specialist

Job Summary

A company is looking for a Seasonal - Sales Quality Assurance Specialist.

Key Responsibilities

• Execute sales quality monitoring assessments of sales agents and document results
• Participate in conference calls with carrier partners and sales leaders to discuss quality standards
• Analyze data from AI platforms and provide actionable insights for the sales team

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 3+ years of relevant work experience, preferably in call center or Medicare industries
• Knowledge of risk assessment concepts
• Experience with NICE inContact, LevelAI, or other AI solutions is preferred
• Basic knowledge of quality assurance and continuous improvement concepts