Seasonal Outbound Escalation Specialist in Dayton, OH

Job title: Seasonal Outbound Escalation Specialist in Dayton, OH at Chewy

Company: Chewy

Job description: OB Escalation SpecialistOur Opportunity:Chewy is seeking a highly motivated, goal-oriented, dedicated Escalation Specialist to join our exciting and fast-paced team in our “LOCATION” Fulfillment Center. Our team is growing and if you’re equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!What you’ll do:
• Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints
• Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized
• Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward
• Partner with the Inventory Control Department to improve inventory accuracy and customer experience
• Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team
• Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Responsible for achieving all operational goals
• Ability to develop and share best practices and documented processes across the shifts and network
• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

What you’ll need:
• 1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
• Ability to prioritize competing priorities with tight deadlines
• Strong quantitative and analytical skills required
• Excitement for working in a start-up environment with high level of ambiguity and change
• Metrics driven mindset
• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt and drive the right results using data
• Highest levels of integrity and ethics
• Must be flexible to work weekends and/or nightshifts
• Strong working knowledge of Microsoft Word, Excel and Powerpoint
• Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
• Able to handle a fast-paced, changing environment workplace
• Ability to stand/walk up to 12 hours per day

We offer the following benefits for our team members:

20% Chewy.com Discount

Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)

Life and Disability Insurance

401(k) with company matching

Wellness benefits through Wellbeing @Chewy

Employee Assistance Program (EAP)

Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year

Subsidized child, adult, and pet backup care through Care.com

Discounts on many items through the LifeMart Discount platform

The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!

Opportunity for wage increases starting after 3-months of service

Referral Bonuses – $500 per referralIf you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .If you have a question regarding your application, please contact .Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: ).

Expected salary:

Location: Dayton, OH

Job date: Fri, 29 Mar 2024 23:21:32 GMT

Apply for the job now!

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