Sales Call Center Lead

Job Summary

A company is looking for a Sales Call Center Lead to build and manage an outbound sales call center.

Key Responsibilities

• Develop a structured outbound sales operation, including workflows and performance benchmarks
• Establish best practices for lead engagement, cold calling, and client relationship-building
• Set measurable performance indicators and monitor call center performance for continuous improvement

Required Qualifications

• Proven experience in setting up and managing an outbound sales call center
• Strong leadership and coaching skills to build a high-performing team
• Expertise in call center technology and CRM systems
• Data-driven mindset with the ability to analyze metrics for performance improvement
• Experience in remote work and managing a distributed team effectively