Residential Support Representative - job 1 of 2

Job Summary

A company is looking for a Residential Support Representative 1.

Key Responsibilities

• Provide customer support for troubleshooting technical issues primarily through phone communication
• Assist customers with product inquiries, installation, app setup, and registration
• Communicate customer feedback and issues to internal stakeholders for resolution

Required Qualifications

• Minimum 3 years of customer service experience preferred
• High School Diploma or GED required; Associate's degree preferred
• Ability to type 55 words per minute
• 1+ years' experience handling high-volume inquiries
• Familiarity with PC-based software applications and smart device applications preferred