Customer Experience Manager - job 2 of 7

Job Summary

A company is looking for a Customer Experience Manager to lead a customer experience team and enhance service delivery.

Key Responsibilities

• Lead and motivate a team of CX Delivery Team Leads and Success Specialists to provide high-quality customer experiences
• Identify operational bottlenecks and trends in partnership with Customer Experience leadership
• Leverage customer and team performance data to derive actionable insights for quality and efficiency improvements

Required Qualifications

• 3-5 years of experience in operations, customer experience, or customer success
• 2-4 years of people management experience, including managing multi-layer teams
• Data-driven with experience in structuring and interpreting data to inform decisions
• Strong analytical mindset with a track record of using data to improve outcomes
• Passionate about mental healthcare and committed to equity and inclusion