ReqRoute – Medicare Call Center Associates Fully Remote WFH – Dallas, TX

Job title: Medicare Call Center Associates Fully Remote WFH

Company: ReqRoute

Job description: Medicare Call Center Associate

Fully Remote

Contract

Equipment will be provided

Responsibilities:
• Candidate must have experience providing white glove service
• Candidates will be communicating with Medicare customers
• Minimal inbound calls, candidate must be comfortable making outbound calls
• Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.
• Acquire detailed knowledge of product ranges and excellent service.
• Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
• Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
• Collaborate with colleagues across multiple departments to provide a high-quality service to customers
• Recognize individual customer service needs and resolve their enquiry
• Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
• Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
• Process back-office transaction in the system related to customer remediation

Sudhanshu Karmalkar

Technical Recruiter

ReqRoute, Inc

Phone: 415-691-4708

Email:

Expected salary:

Location: Dallas, TX

Apply for the job now!

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