Remote Support Engineer

Job Summary

A company is looking for a Remote Support Engineer 2 to provide technical support to customers and Field Service Engineers for Magnet systems.

Key Responsibilities

• Provide remote service support for superconducting electromagnets, including monitoring helium volumes and conducting magnetic field shim analysis
• Create notifications for incoming calls, document work performed, and manage escalations for deeper analysis
• Perform on-site support for local service teams and provide rapid recovery support for quenched magnets as needed

Required Qualifications

• Associates Degree or vocational technical training in healthcare imaging equipment service
• More than 2 years of experience in a field service role supporting healthcare imaging equipment
• Proficient in job-critical applications such as Outlook, Excel, and Word
• Valid passport is required