Remote Non-Clinical Support Manager

Job Summary

A company is looking for a Virtual Non-Clinical Support Manager (Remote).

Key Responsibilities

• Oversee the performance and productivity of the Non-Clinical Case Manager team to meet KPIs and metrics
• Coach, mentor, and motivate team members while managing day-to-day communications and workload
• Perform quality monitoring and provide feedback to ensure compliance with best practices and operational standards

Required Qualifications

• Bachelor's degree
• Previous experience as a team lead, supervisor, or manager in a telephonic environment
• Experience in telephonic patient education, including rare disease support and HUB services
• Familiarity with motivational interviewing techniques and objection handling
• Understanding of the pharmaceutical industry related to telephonic support needs