Real Time Operations Analyst

Job Summary

A company is looking for an Analyst 2, Real Time Operations.

Key Responsibilities

• Assist in identifying and executing improvement plans for cost savings
• Research and analyze data to evaluate operational improvements
• Lead projects to implement best practices across business lines

Required Qualifications

• 3-5 years of call center/customer service experience
• Experience with agent skilling and routing dynamics
• Proficiency in Excel focused on forecasting and analysis
• Working knowledge of Workforce Management systems
• Technical aptitude in SQL, Tableau, and/or Power BI preferred