Operations Technician - job 2 of 3

Job Summary

A company is looking for an Operations Technician - Wire Transfers.

Key Responsibilities

• Initiate and process wire transfers for customers and colleagues via phone, online, and email
• Provide fast, accurate, and courteous service in a high-volume call environment
• Review processes for accuracy and efficiency, recommending improvements to leadership

Required Qualifications

• High School diploma required; Associate's Degree preferred
• 2-4 years of office experience required; 3-5 years in office/operations preferred
• Ability to perform operational tasks for moderately complex processes
• Experience in training less senior technicians on complex issues
• Familiarity with compliance and reporting requirements in banking operations